Hybrid Unified Communications

Location- and device-independent telephony and conference as a uniform overall solution

A company in the financial sector wanted to completely reorganize its corporate communications and merge the previously separate areas of telephony and conferences into an IP-based overall solution. The aim was to create an integrated platform for any type of communication across all sorts of end devices and locations. Possibilities should be created for easy coordination of distributed employees in home offices and on the go, the use of modern devices such as smart boards should be made possible and the available office space should be flexibly designed with smart, multi-user communication devices.

The Unified Communications solution should interlink voice services, voicemail, e-mail, video calls, messaging, web conferencing, file sharing and whiteboarding and create an end-to-end communication experience for employees and customers. This was implemented using the Cisco Unified Communications System in a hybrid model, i.e. a local on-premises system connected to the Cisco Webex Cloud based on a Cisco-validated system design.

The full range of digital endpoints and clients was used, including Cisco IP phones 8800 and 7800 series, Jabber softphones, Jabra headsets and room speakers, Webex boards, Cisco Room video conference systems, 2N SIP door stations and virtual Webex team spaces.

BEUL carried out the entire project for the customer from A to Z, from concept, planning, rollout of infrastructure and end devices to user training, support and documentation.