SMB 360°

The avoidance of production and business interruptions due to disruptions in digital systems and machines has top priority in companies. However, failsafety of the digital systems is often left out and business continuity concepts and emergency services are missing. This also includes access security and monitoring of the company buildings as well as automated and intelligent monitoring of our own IT systems.

The security of operational systems and data is no longer optional, but absolutely necessary - an awareness that must also prevail in the broad masses of small and medium-sized companies. Automated cyber attacks, phishing and ransomware are threats that aimlessly hit companies of all sizes and result in increased business failures, permanent data loss, serious damage to their image or even a ransom. Corresponding simple countermeasures, backup concepts and security structures are often not available.

The developments of the last few years forced companies to create makeshift digital processes “overnight”, which still exist today as workarounds. Customers expect a digital offer, e.g. by offering video meetings and automated communication. Many companies are not prepared to adapt to new business trends and to meet new legal IT requirements with regard to security and transparency.

In times of pandemic and climate change, all companies face new challenges that can be successfully addressed with technology. Ensure the health protection of your employees and customers with air quality sensors, visitor counters and volume signaling. In a flexible workplace concept, intelligent building control can be used to record and reduce operating costs, energy and ultimately emissions.

Many of the products used by small businesses are too complex to operate responsibly and safely. Enterprise solutions that are carelessly brought into the SMB environment generate an extremely high maintenance and patching effort, which companies cannot accomplish in the long term and quickly make them victims of increasingly frequent zero-day security gaps. Unfortunately, much more resilient Open Source products are rarely considered as an alternative.

SMBs are often highly specialized and focused on their core business - that's a good thing. But in times when digitization is not just a tool, but part of the business basis of all industries, the requirements for IT qualifications in one's own company are increasing. Often there is no internal IT staff or they cannot keep up with developments, frequently even the qualification for a target-oriented and affordable IT strategy is missing. Own IT support structures, although essential for the digital work of the employees, can hardly be operated cost-efficiently for SMBs in the long term.

Home office and mobile working from anywhere is the new reality for almost all companies and has become permanently established in everyday work. The pandemic has made it an immediate necessity, and temporary solutions are widely used here, which are often insufficiently secured against cyber attacks. In addition, due to the physical separation, hybrid teams are heavily dependent on good collaboration concepts for workflow and team building.

At the end of all IT risks there is a great danger - the need to urgently solve a data loss, a security incident or a business standstill. This classic "break/fix" approach can generate unplannable and quickly uncontrollable high costs, which are rarely transparent for the company. This can be remedied with current service concepts: Managed Services ensure carefree and proactive operation of the entire infrastructure and offer helpdesk, emergency concepts and IT security at a monthly fixed price that can be reliably planned.